Shifting Training to Online Learning: Extending Reach, Improving Productivity, and Keeping Learners Involved
Wainhouse Research - Alan D. Greenberg and Andy Nilssen

Many businesses have harnessed the unique capabilities of web conferencing to move formal and informal training to the World Wide Web. Web conferencing extends reach, increases productivity, involves learners and subject matter experts not otherwise available, and helps an organization package training in bite size chunks. But do the benefits go deeper?  What are the best approaches to using web conferencing for training? Are there particular tricks of the trade that can be replicated?

To find out exactly how web conferencing can work in practice for training and other applications, how one best implements, and what to expect for results, Wainhouse Research -- in conjunction with Citrix Online, sponsor of this research -- conducted a number of in-depth interviews with companies that use web conferencing every day. The  findings provide direction to any business seeking to improve its training activities through best practices.